Last updated: April 2025
We're so glad you're here — and we can't wait to get your order on its way to you.
At Lygones, every piece is carefully packed with love before it leaves our hands. Below you'll find everything you need to know about how we ship, how long it takes, and how to track your order.
📦 Order Processing
Before your order ships, our team takes 1–2 business days to carefully inspect, pack, and prepare your items. We want to make sure everything arrives to you in perfect condition.
Orders placed on weekends or public holidays will begin processing on the next available business day.
🚚 Estimated Delivery Times
Once your order has been dispatched, please allow the following time frames for delivery:
Destination Estimated Delivery Time

United States 5–8 business days 

United Kingdom 5–8 business days

Canada 10–15 business days

🌍 Europe 8–10 business days

🌐 Rest of  World 15–25 business days

Please note: These are estimated timeframes and may vary due to customs processing, local carrier delays, or peak seasons such as holidays. We appreciate your patience and understanding.

📬 Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email within 24–48 hours containing your tracking number and a link to follow your package's journey in real time.
If you haven't received your tracking email after 48 hours of expected dispatch, please check your spam/junk folder before reaching out to us.
💵 Currency
All transactions on our store are processed in United States Dollars (USD). Your bank or payment provider may apply a currency conversion if you are purchasing from outside the US.
🛃 Customs & Import Duties
For international orders, your package may be subject to customs inspection and local import duties or taxes upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the buyer. We recommend checking with your local customs office if you have any concerns before placing an order.
📦 Damaged or Lost Packages
We take great care in packaging every order. However, if your item arrives damaged or your package appears to be lost in transit, please don't hesitate to contact us. We'll do everything we can to make it right.
📩 Contact Us
Have a question about your order or shipping? Our customer support team is happy to help.
📧 support@lygones.com
We aim to respond to all enquiries within 1–2 business days. Thank you for your patience and for shopping with us — it truly means a lot. 💛